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re: redesign.

March 25, 2009

Dear Facebook,

I was extremely disappointed to see the title of your blog post: Responding to your Feedback. I’ve already mentioned how much I liked the most recent redesign. And I actually think the changes you are thinking of making are pretty good – especially moving requests to the right hand column. However, I am saddened that you felt the need to spin it like you did – the same way Google spins every single one of its decisions. It’s what the users want, consciously or unconsciously. In this case, it was 1 million users saying they disliked the design (but not enough to stop using it). When it comes down to it though, we don’t know what we want. That’s why we haven’t started companies like Facebook or made products like Apple. We can’t think outside the box like that. We just want someone to tell us what’s cool, tell us what to want. That’s what you did with the News Feed, and statuses, and chatting, and gifts. Let’s face it, these upcoming tweaks have probably been in the works already. Telling us it’s a response to our feedback is like giving us a pat on the head for not staging a protest like people did for the News Feed.

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